The Churn Radar
You Don't Have a Growth Problem. You Have a Visibility Problem.
Spot risk earlier. Retain more customers. Unlock expansion revenue. Watch the full session below, then grab the free health score tracker.
What's Inside
1 hour. No fluff. One system.
This isn't a CS 101 overview. It's a working session. In the replay you'll get a framework and a tool you can use the same day.
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Why churn feels random, and the one shift that makes it visible before it happens
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A simple two-axis framework for reading your entire customer base. No CS team required.
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How to know exactly which customers need your attention this week, without relying on gut feel
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A free health score tracker you can fill in with your real customers before you close the tab
Free Template
Download the Health Score Tracker
The exact Google Sheet from the session. Tell us where to send it and get your own copy in one click.
Who This Is For
For SaaS companies that want more revenue without more acquisition
If you've grown to the point where manually watching every account isn't possible, and churn is slipping through the gaps because of it, this is for you. You don't need more tooling. You need a system.
Your book of business has scaled
…but your visibility into it hasn't
Churn still catches you off guard
…you find out after the decision is made
Your CS motion is reactive
…responding to problems instead of preventing them
Your Host
Derek De Leon
Founder, SaaS Logix
Derek helps SaaS companies build the CS systems that protect revenue, extend customer lifetime value, and unlock expansion. He turns reactive customer bases into proactive growth engines.
CS Engine is his fractional Head of Customer Success offering: health scoring, churn prevention, onboarding, renewals, and expansion. Month-to-month, no contracts.
Work With Derek
Want the system built for you?
The tracker gets you started. CS Engine turns it into a working retention system — health scoring, churn prevention, renewals, and expansion, run as your fractional Head of CS. Book a 30-minute call and we'll map out where you're leaking revenue.